This policy covers the Madoverse Spark corporate website and corporate inquiry workflows. Product-specific services such as MOWFAQ | موفق may maintain separate privacy notices for their own users and workflows.
1. Information we collect
When you contact us, we may receive the information you choose to provide, such as your name, work email, organization, country, project context, preferred contact method and optional marketing preference. Please do not submit passwords, confidential credentials, payment-card details or sensitive health information through the corporate inquiry form.
If you allow analytics, the website may collect consented usage and attribution information such as pages viewed, language, campaign parameters and general device or browser information through the configured analytics provider. We do not send the contents of inquiry messages, names, phone numbers or email addresses to website analytics.
2. Why we use information
We use inquiry information to understand your request, respond, route the conversation to the appropriate Madoverse capability or product, prepare commercial discussions, and maintain reasonable records of the interaction. Optional marketing communications are handled separately from the information needed to respond to an inquiry.
3. Analytics and marketing choices
Necessary website functionality operates without marketing consent. Analytics remains blocked unless you choose to allow it under the initial website consent configuration. Optional marketing consent is separate and may be withdrawn for future communications.
4. Service providers
We may use service providers that support website hosting, email delivery, analytics, security, communications or other approved business operations. We expect providers handling personal information on our behalf to process it only for the relevant service and subject to applicable contractual and legal requirements.
5. Retention and protection
We retain corporate inquiry information only for as long as reasonably needed for the business purpose, recordkeeping, dispute handling or applicable legal requirements. Access should be limited to people and systems that need it for the approved purpose. No internet service can promise absolute security.
6. Your requests
You may contact us to ask about the personal information associated with a corporate inquiry, request correction, object to optional marketing, or make another privacy request available under applicable law. We may need to verify the request before acting on it.
7. Contact
For corporate privacy questions, contact info@madoversedigital.com or use our Support page.